Rules and conditions of our trips

Any reservation made through this website is accepted in accordance with the Rules and Conditions established in this document.

Legal Notice

Rutas Pangea is the commercial brand of the RUTAS PANGEA SL group; our office is located in Madrid, Spain.  

Rutas Pangea is a registered travel agency, operating under the name Rutas Pangea SL, based in Spain. Our registered and tax address is Paseo de Yeserías 15 Local i1, 28005 Madrid (Madrid). License number: CICMA:2690. Tax ID: B82233446. 

The regulations apply on this website of Information Society Services and Electronic Commerce Law 34/2002, of July 11, he and Royal decree law
23/2018, of December 21, on the transposition of directives on trademarks, rail transport and package travel and linked travel services.

Travel cost

Our travel prices are based on taxes and service fees in effect at the time of booking. In the exceptional case of a significant price increase, Rutas Pangea reserves the right to adjust its prices and will promptly notify you of the reason for the change.

You have the right to cancel your booking if the price of the trip changes by more than 10%. Such cancellation must be communicated in writing to Rutas Pangea within two days.

Travel prices cannot be modified, under any circumstances, within a period of 20 days before the start date of the trip.

Booking

By submitting your booking request through this website, you are offering Rutas Pangea the possibility of entering into a binding travel agreement.

Likewise, any other type of reservation – such as one made by telephone – as well as any reservation made in writing and sent to Rutas Pangea, is also binding.

By making this reservation you accept your responsibility and that of your travel companions whom you represent, accepting the travel conditions both on your own behalf and on behalf of the other participants, in a binding manner.

To make a reservation you must be at least 18 years old. If you are under 18 years of age, authorization from parents or guardians is required.

Guest preferences are treated as such, but cannot be guaranteed; especially when it comes to requests for double rooms with double beds (we consider single beds, placed side by side or separately, to be the minimum service required for two people sleeping in the same room). The same applies to dietary preferences that go beyond medical conditions (e.g., diabetes, gluten intolerance, etc.) or common eating habits (e.g., vegetarian or vegan).

Agreement

Once Rutas Pangea accepts the contract by sending the booking confirmation or invoice, the agreement will be considered concluded. 

Terms of payment

Self-guided tours:

To begin the booking process, a 30% prepayment of the total trip cost is required. The remaining balance must be paid at least 45 days before departure.

In the event that the total cost of the trip has not been paid before the established date, the organizers reserve the right to cancel the relevant contract and apply the established cancellation fee. For reservations made less than 45 days before the trip departure, full payment for the trip is required at the time the reservation is confirmed.

We accept bank transfers and in our office debit and credit cards (Mastercard and VISA).

Guided tours:

Once the place has been confirmed by the organization, the reservation payment will be processed. 

For trips of between 3 and 5 days, the booking fee covers the total cost of the trip.

For trips longer than 5 days, the reservation fee is 400 euros. The total cost of the trip must be paid at least 45 days before departure.

In the event that the total cost of the trip has not been paid before the established date, the organizers reserve the right to cancel the relevant contract and apply the established cancellation fee. For reservations made less than 45 days before the trip departure, full payment for the trip is required at the time the reservation is confirmed.

Cancellation by the client

If you must cancel your trip for any reason, the following cancellation fees will apply:

for cancellations self-guided trips that occur at least 61 days before departure: 35 euros per person, as management fees;

for cancellations that occur between 60 and 30 days before the departure date: 20% of the total cost of the trip;

for cancellations that occur between 29 and 15 days before the departure date: 40% of the total cost of the trip;

for cancellations that occur between 14 and 9 days before the departure date: 60% of the total cost of the trip;

for cancellations that occur between 8 and 2 days before the departure date: 80% of the total cost of the trip;

for cancellations that occur within 2 days before the proposed departure date: 100% of the total cost of the trip;

To cancel your trip, you must notify our office in writing. We recommend taking out trip cancellation insurance.

Cancellation by Rutas Pangea

Rutas Pangea reserves the right to cancel a group trip if the minimum number of participants specified on the website is not met. Participants will be notified of the cancellation in writing 30 days prior to the trip's departure date.

Substitutions

If the client is unable to take the planned trip, they have the right to send another person in their place, provided that Rutas Pangea is notified at least 4 days before the departure date. Rutas Pangea may refuse the substitution if the replacement does not meet the established requirements for participants. In such a case, the cancellation policy will apply.

The original contract will not be affected by the substitution, but any additional expenses incurred will be the client's responsibility. Rutas Pangea cannot be held liable for the possible refusal of the substitute by other organizers or agents involved in the trip.

Modifications by the client

If you decide to change the departure date of a booked trip, or the trip itself, this will usually incur an additional cost, as will cancellations. For this reason, modifications will be treated as cancellations. In cases where the modifications do not change the departure date or the trip itself, we will apply an administrative fee of 35 euros. In the 21 days before departure, no changes will be accepted and cancellation fees will apply.

Modifications by Pangea Routes 

A trip may be canceled without a cancellation fee if the booked trip is materially modified without this being due to abnormal circumstances. This is the case when:

the cost of travel increases by more than 10%;

The departure date is modified by more than 2 days.

Rutas Pangea You must receive written notification of these changes within a maximum of two business days. This period will begin from the moment the organizers notify you in writing of the type and scope of the trip modifications. Failure to respond to the notification will be considered confirmation and acceptance of the trip modifications by the client.

Provision of alternatives

When, at the start of the trip or later, an important element of it is unavailable (for example, transportation to continue the trip), Rutas Pangea will attempt to provide alternatives whenever possible and at no additional cost, so that the trip can continue. If no alternative exists, or if the client rejects it for a valid reason, Rutas Pangea will arrange, if necessary and at no additional cost, either the return trip or transportation to another destination, provided there are seats available on the planned transportation.

When none of the above possibilities exist, Rutas Pangea will compensate the customer for the reduced offer by means of a voucher valid for the appropriate offer of a replacement of equal value to the unfulfilled part of the trip.

Liability and limitation of liability

Rutas Pangea's liability, in its capacity as a tour operator, for property damage or injury is governed by the international agreements described. Such liability shall never exceed the limits established in said international agreements and regulations.

Pangea Routes, has a civil liability policy signed with AON IBERIA CORREDURIA DE SEGUROS Y REASEGUROS, SAU 

Policy: TAEDS000269, adapted to what is established by the Community of Madrid to carry out the activity as a travel agency.

Rutas Pangea will not be liable, under any circumstances, for damages caused by the unauthorized action of the client, nor for damages caused by third parties, by natural disasters or events over which Hualapai Travel has no influence (including strikes, schedule changes, etc…)

Rutas Pangea, within the framework of a company's duty to exercise due diligence, can only be held responsible for the conscientious planning of the trip, the careful selection and supervision of service providers, the accuracy of the service descriptions, and the proper provision of services as per the contract. Rutas Pangea is not responsible for any breach of contract by service providers.

Limitation of Liability

Rutas Pangea, its employees, shareholders, representatives, directors, agents, and designees do not own or operate any entity that provides or will provide the products or services for the trip. It contracts transportation (by plane, bus, train, boat, or other means), accommodations, restaurants, transfers, and other services from various independent providers (including, occasionally, other affiliated companies within the group). All such individuals and entities are independent contractors. Therefore, Rutas Pangea is not liable for any negligent or intentional acts of such individuals or entities, nor for those of third parties.

Furthermore, and without limitation, Rutas Pangea is not liable for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of products or services resulting from force majeure, illness, acts of war, civil unrest, insurrection or revolution, animals, strikes and other labor activities, criminal or terrorist activities of any kind, overbooking or reduction of services, poisoning, mechanical or other failure of aircraft or other modes of transport, or for the untimely arrival or departure of any means of transport.

There are certain risks inherent in this type of travel. These include, but are not limited to, the risks of cycling, hiking, swimming, walking, and in all travel the dangers of animals, the inaccessibility of medical care, and the difficulty of evacuation in the event of a medical emergency. . Passengers assume such risks with respect to these possibilities. When starting their trip, the traveler voluntarily assumes all risks derived from the act of traveling, whether foreseeable or not.

Physical condition required to participate

A Pangea Routes experience can be very rewarding for those who are properly prepared. Make sure you are fit, healthy, and physically ready before embarking on one of our trips. Request the detailed information sheet for the trip that interests you. Carefully read the information about the trip's difficulty level, and if you have any questions, consult one of our representatives.

Insurance, Passport and Visa

Make sure you are properly covered by insurance (including medical, accident, and repatriation) with comprehensive travel insurance. All our guided trips They have group accident insurance – Policy number 81181066 – Type 7027 – Unnamed Group Accident Insurance, underwritten by AXA, which you can request when booking your trip. EU residents must have a valid passport. Non-EU residents should check the requirements with their consulate.

For travel to third countries, make sure your passport has a minimum validity of 6 months at the start of your trip.

Guarantee Funds

Rutas Pangea has a surety bond (N-11.392.917-F) subscribed with AON TAEDS Seguros adapted to the provisions established by the Community of Madrid in the BOCM of October 23, decree 151/2018, which modifies the mandatory guarantees to carry out the activity as a travel agency.

Complaints and arbitration

If the client believes that the contracted services differ from those provided, it is their responsibility to immediately inform the local service provider (hotel, group guide, etc.) of this discrepancy. The provider will resolve the issue or, if this is not possible, will provide the client with a written explanation of the circumstances and details of what occurred. This written explanation, along with the client's written complaint, must be sent to Rutas Pangea.

Any complaint must be reported to both the local provider and Rutas Pangea. Written complaints must be received by Rutas Pangea within 10 days, the maximum time allowed for any compensation to be considered.

Any dispute resulting from this contract is subject to the legal authority of the Community of Madrid (Spain). When the interested parties agree, disputes can be resolved in an arbitration council. This council will be made up of as many arbitrators as there are claimants, plus an additional arbitrator, elected by the arbitrators, who will serve as president.

This arbitration board will have its headquarters at the location of the trip organizer's headquarters, and will decide by arbitration.

Applicable rights

The travel agreement is regulated by the travel conditions detailed above and by Law 1/1999, of March 12, on the Regulation of Tourism of the Community of Madrid, which regulates in its 2nd section the activity of tourist intermediation. 

It is also regulated by the European Travel Directive 314/90/EEC, implemented by Decree 111 of March 17, 1995 and by the International Treaty on Travel Contracts, signed in Brussels on April 23, 1970, reinforced by the Law number 1084 of December 29, 1977.